q7789 Privacy Policy — How We Protect Your Personal Data

§1 Who We Are

q7789 ("we", "us", "our", or "the platform") operates the online casino and sports betting platform accessible at https://q7789.net. q7789 is committed to protecting the privacy and personal data of every player who registers and uses the platform, including players based in Pakistan and other permitted jurisdictions.

For the purposes of this Privacy Policy, q7789 acts as the data controller in respect of the personal information you provide when registering, transacting, and interacting with the platform. This means q7789 determines the purposes for which, and the manner in which, your personal data is processed.

If you have any questions about this Privacy Policy or how q7789 handles your personal data, you may contact our support team at any time using the contact details set out in Section 13 of this document.

§2 Information We Collect

q7789 collects personal information from you in the following ways: directly when you provide it during registration and account management, automatically when you use the platform, and from third parties where necessary for verification and fraud prevention purposes.

Information you provide directly:

• Registration data: Full name, date of birth, residential address (including city, e.g. Karachi, Lahore, Islamabad, or Faisalabad), email address, and mobile number.
• Identity verification (KYC) documents: Government-issued photo identification such as a CNIC (Computerised National Identity Card), passport, or driving licence; proof of address documents.
• Payment information: Details of the payment methods you register to your account, including JazzCash mobile account numbers, EasyPaisa wallet identifiers, bank account details for HBL, UBL, or Meezan Bank transfers, and masked card details for Visa or Mastercard transactions. q7789 does not store full card numbers — these are handled directly by PCI-DSS compliant payment processors.
• Communication records: Any messages, queries, or complaints you submit to our support team via live chat or email.
• Responsible gaming preferences: Deposit limits, cooling-off periods, or self-exclusion requests you make through the platform.

Information collected automatically:

• IP address and approximate geolocation data derived from it.
• Device type, operating system, browser type and version.
• Session duration, pages visited, and navigation patterns on the q7789 platform.
• Gaming activity logs including games played, wagers placed, wins and losses, and transaction history.
• Cookie identifiers and similar tracking data as described in Section 6.

Information from third parties:

• Identity and age verification results from KYC service providers.
• Fraud risk scores and AML (Anti-Money Laundering) screening results from compliance data partners.
• Payment confirmation data from payment processors including JazzCash, EasyPaisa, and banking partners.

§3 How We Use Your Information

q7789 uses your personal data only for the specific, lawful purposes described below. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected.

Purpose	Description
Account Management	Creating and maintaining your player account, authenticating your identity at login, and managing account preferences and settings.
Payment Processing	Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard.
Identity Verification	Verifying your age (21+) and identity in compliance with KYC obligations and to prevent underage gambling and fraud.
Regulatory Compliance	Meeting AML (Anti-Money Laundering), CTF (Counter-Terrorism Financing), and other applicable legal and regulatory obligations.
Platform Improvement	Analysing usage patterns to improve the platform's features, performance, game selection, and user experience.
Responsible Gaming	Monitoring gaming patterns to identify potential problem gambling behaviour and facilitating responsible gaming tools and interventions.
Customer Support	Responding to queries, complaints, and support requests submitted via live chat or email.
Marketing Communications	Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
Security & Fraud Prevention	Detecting and preventing unauthorised account access, bonus abuse, multi-accounting, and other fraudulent or prohibited activities.

§4 Legal Basis for Processing

q7789 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and q7789 — including account operation, payment processing, and game provision — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations, is carried out on the basis of legal compliance.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of q7789's legitimate business interests, provided these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications is carried out only where you have given explicit consent. You may withdraw this consent at any time by contacting support or updating your account communication preferences.

§5 Sharing Your Information

q7789 does not sell your personal data. We share your information with third parties only in the following circumstances, and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services receive the document information necessary to confirm your identity and age in compliance with regulatory requirements.
• AML and fraud screening providers: Compliance data partners receive the information necessary to perform anti-money laundering and fraud risk assessments.
• Technology and infrastructure providers: Cloud hosting, database, and platform technology providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, regulation, court order, or at the direction of a competent authority, q7789 may disclose personal data to the relevant body.
• Game content providers: Where technically necessary for the delivery of specific game content, limited session data may be shared with licensed game providers.

§6 Cookies & Tracking Technologies

q7789 uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly, including maintaining your logged-in session, remembering your language preference, and processing transactions. These cookies cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: Collect anonymised data about how players use q7789, which pages are visited most frequently, and where errors occur. This data helps us improve the platform experience.
• Functionality cookies: Remember your preferences such as preferred payment method display, game filter settings, and responsible gaming configuration.
• Security cookies: Used to detect and prevent fraud, bot activity, and unauthorised access attempts.

You can manage or disable non-essential cookies at any time through your browser's cookie settings. Please note that disabling certain cookies may affect the functionality of the q7789 platform. Instructions for managing cookies are available in the help documentation of your browser.

§7 Data Retention

q7789 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligation to retain it for a longer period. The following general retention principles apply:

• Active account data: Personal data associated with an active q7789 account is retained for the duration of the account's active status plus a post-closure period required by applicable law.
• KYC and identity documents: Identity verification documents are retained for a minimum of five years following account closure, in line with standard AML regulatory requirements.
• Transaction records: Financial transaction records including deposits and withdrawals are retained for a minimum of five years to satisfy financial record-keeping obligations.
• Support communications: Records of customer support interactions are retained for a period of three years following the resolution of the relevant query.
• Marketing data: Where you have consented to marketing communications, your marketing preferences and contact details are retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

§8 Data Security

q7789 takes the security of your personal and financial data seriously and implements a comprehensive set of technical and organisational security measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

Our security measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and the q7789 platform.
• Encryption of sensitive personal and financial data stored in our databases.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure.
• Firewalls, intrusion detection systems, and real-time threat monitoring.
• Two-factor authentication options for player accounts to protect against unauthorised login.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, q7789 will notify you without undue delay and will take immediate remedial action to contain the breach and prevent further exposure.

§9 Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by q7789. To exercise any of these rights, please contact our support team using the details in Section 13.

• Right of access: You have the right to request a copy of the personal data q7789 holds about you and information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your account.
• Right to erasure: You have the right to request deletion of your personal data where there is no overriding legal obligation or legitimate purpose requiring q7789 to retain it.
• Right to restrict processing: You have the right to request that q7789 restricts the processing of your data in certain circumstances, such as where you contest the accuracy of the data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• Right to object: You have the right to object to processing based on q7789's legitimate interests, and to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

q7789 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

§10 Children & Minors

q7789 is strictly an adults-only platform. Access to, and use of, the q7789 platform is prohibited for any person under the age of 21 years. q7789 does not knowingly collect personal data from individuals under the age of 21.

q7789 employs active age verification processes during account registration. If q7789 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all data will be securely deleted, and any funds held in the account will be returned to the originating payment method where legally permissible.

If you are a parent or guardian and you believe that a minor in your care has registered an account with q7789, please contact our support team immediately at [email protected] so that we can take immediate action.

§11 International Data Transfers

q7789 operates an online platform that may involve the transfer and storage of your personal data outside of Pakistan. Where such transfers occur, q7789 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required within Pakistan and consistent with applicable international data protection standards.

Safeguards used for international transfers may include standard contractual clauses, data processing agreements incorporating appropriate protective provisions, and transfers only to jurisdictions or processors offering adequate levels of data protection.

By registering a q7789 account and using the platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Pakistan as described in this section.

§12 Changes to This Policy

q7789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform functionality, or applicable legal and regulatory requirements. When material changes are made, q7789 will notify registered players via the email address associated with their account and/or via an in-platform notification prior to the changes taking effect.

The effective date at the top of this document will be updated each time this Privacy Policy is revised. We encourage you to review this page periodically to stay informed of how q7789 protects your data. Your continued use of the platform following the effective date of any revised Privacy Policy constitutes your acceptance of those changes.

§13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q7789 handles your personal data, please do not hesitate to get in touch with our team. We aim to respond to all privacy-related enquiries promptly and thoroughly.

For formal data rights requests (access, erasure, rectification, portability, objection), please include your full name, registered email address, and a clear description of the request in your communication so that we can process it efficiently and verify your identity before disclosing or acting upon any personal data.

You also have the right to lodge a complaint with a relevant data protection supervisory authority if you believe q7789 has not handled your personal data in accordance with applicable law. Please contact us first and we will do our utmost to resolve any concern directly before you escalate to a regulatory body.